Growing with empowerment
People tend to propose ideas when they are in their comfort zone. Promoting a work culture that encourages sharing of positive ideas leads to improved performance.
Delivering World-class Quality
Patrick was a young entrepreneur who started a building maintenance business with very little capital. He did however have a deep passion to deliver high quality services. Within a couple of years he had secured contracts maintaining the high-rise buildings of several large corporations downtown. This he achieved by providing world-class services at a very competitive price. Patrick attributed this ability to the fact that he had a team that was as driven as he was to deliver high quality.
What was it that made his team so passionate?
His answer was, he and his team acquired their skills working with a large national building maintenance company which used the latest equipment. After work he and his workmates would head off to the pub and over drinks discuss how things could be improved.
Patrick exhibited a natural leadership style that encouraged his workmates to suggest innovative ways to make their work easier and save cost for the company. He took these innovative ideas to the company management. When the management declined to implement these innovations, Patrick’s workmates encouraged him to start his own building maintenance business with assurances that they will join his business team.
Patrick took the risk of starting up his business with an offer to new clients that they need only pay him if they were satisfied with the quality of service. Otherwise it was to be considered as free service. The innovations suggested by his team resulted in operational cost savings that made Patrick’s pricing highly competitive. This resulted in the early business success.
Patrick seeks consulting advice regularly and constantly encourages his team to suggest innovative ideas to grow the business. His leadership style works because it is based on the following principles:
Encouragement And Challenge
At team meetings, Patrick likes to pose constructive questions. He helps his team members to identify and build on the strengths of their innovative ideas. The other team members are encouraged to give constructive criticisms that can improve on those ideas.
Stimulating A Culture Of Creativity
Team members are encouraged to seek self-improvement with opportunities provided to attend training programs. His business has a learning environment with a mini-library of self-improvement books made available to the staff. Post mortems of work carried out for clients are conducted weekly with the aim of finding ways to better serve the client.
Non-judgmental Evaluation and Interventions
All conflicts are dealt with in a positive atmosphere. When an individual is found to have under-performed he or she is encouraged to take responsibility with the aim that they learn lessons that lead towards improved performance and better service for the clients.
Timely interventions are made to improve on a situation when things don’t turn out as planned. Patrick remains non-judgmental until all the facts are clear and evidence is produced to support or disprove a contention. His belief is, Every business setback is an opportunity to learn lessons on how to improve performance.
These leadership practices have created a work culture that encourages continual innovation, making Patrick’s business highly competitive in the market.
International Business Consultant
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