IF YOU GET HIT BY A BUS …
If you got hit by a bus on your way to work one day, could your team, department or business run without you? How easy would it be for someone to step in and assume your responsibilities until you were able to return to work? Would the disruption and inconvenience to your internal and external customers be extreme or would it be a recoverable blip?
I believe we need to hope we never get hit by a bus, but put a plan in place in case we do. That means if you are responsible for payroll, someone else knows what needs to be done in case you are not there. That means a list of ‘who to call for what’ needs to written down and shared with your team, instead of keeping that knowledge in your head. That means all that information that you 'just know' and share when training a new team member is documented and incorporated into a training document.
Hoarding knowledge and information may make us feel indispensable, but in the world of business, being indispensable is not a good thing. If we truly care about our internal and external customers, we need to ensure that the service they expect from our business will continue with or without us.
So, if you are the only person who knows how to (fill in the blank), go in to work today and identify one or two other people who have the ability to take that role or task on in the event you can't. Train them, support them and then watch out for buses!
This article reflects the views of Laurie Barkman our Guest Speaker.
© Laurie Barkman
Click For Link To:
CENTRE FOR EXCELLENCE
BUSINESS EXCHANGE DIRECTORY
Do share this article on social media and with those interested
DISCLAIMER
All views and content in the above article are solely that of the Guest Speaker and does not in any way constitute an endorsement or promotion or views of StrandRidge.com and/or its owner who collectively disclaim all and/or any liability whatsoever that may arise from copyright claims or by a viewer of this website reading, acting on, contacting and/or interacting, and/or establishing a relationship and/or transacting in whatsoever manner with the Guest Speaker herein. StrandRidge.com and/or its owner have the sole and absolute discretion to edit, add and/or remove this Article from StrandRidge.com
If you got hit by a bus on your way to work one day, could your team, department or business run without you? How easy would it be for someone to step in and assume your responsibilities until you were able to return to work? Would the disruption and inconvenience to your internal and external customers be extreme or would it be a recoverable blip?
I believe we need to hope we never get hit by a bus, but put a plan in place in case we do. That means if you are responsible for payroll, someone else knows what needs to be done in case you are not there. That means a list of ‘who to call for what’ needs to written down and shared with your team, instead of keeping that knowledge in your head. That means all that information that you 'just know' and share when training a new team member is documented and incorporated into a training document.
Hoarding knowledge and information may make us feel indispensable, but in the world of business, being indispensable is not a good thing. If we truly care about our internal and external customers, we need to ensure that the service they expect from our business will continue with or without us.
So, if you are the only person who knows how to (fill in the blank), go in to work today and identify one or two other people who have the ability to take that role or task on in the event you can't. Train them, support them and then watch out for buses!
This article reflects the views of Laurie Barkman our Guest Speaker.
© Laurie Barkman
Click For Link To:
CENTRE FOR EXCELLENCE
BUSINESS EXCHANGE DIRECTORY
Do share this article on social media and with those interested
DISCLAIMER
All views and content in the above article are solely that of the Guest Speaker and does not in any way constitute an endorsement or promotion or views of StrandRidge.com and/or its owner who collectively disclaim all and/or any liability whatsoever that may arise from copyright claims or by a viewer of this website reading, acting on, contacting and/or interacting, and/or establishing a relationship and/or transacting in whatsoever manner with the Guest Speaker herein. StrandRidge.com and/or its owner have the sole and absolute discretion to edit, add and/or remove this Article from StrandRidge.com
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